Horizon Outdoor in St. Joseph, MO, will be our upcoming Dealer of the Week for the week of August 19. They opened their original dealership, Horizon Equipment, in 1995 and added Gravely in April of 1999. Their Gravely business really began to grow in 2004 when they entered the power sports business, built a separate facility called Horizon Outdoor and moved the Gravely line to that location.
Horizon Outdoor's Tip of the Week comes from their Parts & Service Manager, Matthew Lindley. He tells every customer "Maintenance is cheaper than repair, and when you take good care of your machine, it takes good care of you."
According to Horizon Outdoor, the ZT HD 60 is without a doubt the best-selling Gravely mower sold at their dealership, and they have been very successful at selling them as displayed by their "Wall of Fame."
Many customers come to Horizon Outdoor because a neighbor or friend recommended them after their own personal experience at Horizon. Frequently those customers will thank them for being so easy to deal with and tell them how much they appreciate their professional approach to the business. Growing their business by word of mouth says a lot for their employees and their customer service!
According to Horizon Outdoor, their success comes from having a clean, well merchandised store with professional sales, parts and service staff to assist their customers. They also offer free delivery on all new units, and when the service technician delivers it, they complete the customer training on how to use and maintain the unit. Every unit in their store has the price marked on the unit. Their customers love it because they never have to wonder about the price or if they are getting the best deal.
Stop by Horizon Outdoor if you are in the area as it will be well worth your time.