Calvin and Laverne Otten opened Otten Small Engine in 1972 selling Ariens and Lawnboy mowers. They began selling Gravely in 2002, and their best-selling Gravely is the ZT HD 60-inch.
They are very well known for selling quality products and providing top notch service supported by a very efficient parts department. Since they became an Ariens dealer in 1972 and a Gravely dealer in 2002, you seldom see someone mowing on anything but an Ariens or Gravely product anywhere near Sedalia, MO.
Their success comes from Team Work! They are a family-owned dealership with only six full-time employees, and you will never hear them say "That's not my job"! Their service after the sale is the real secret to their success. Customers can spend their money a lot of places, but many choose to spend it there because they know Otten Small Engine will provide excellent service down the road.
Otten's Tip of the Week is to "Always have your model and serial number available" according to Janet Campbell. She recommends to every customer who buys products to create a contact in their smart phone for Otten Small Engine, and put their model and serial number in the notes for all of the units they purchase. When they come in for service, they have it handy and everyone's life is much easier.
Stop by Otten Small Engine if you are in the area to check out their products.