Gravely Dealer of the Week – Trail Saw & Mower – Orlando, FL

Trail Saw & Mower has been serving the Central Florida area for over 50 years! The business began as Jackson Saw & Mower, a small outdoor power equipment retailer. In 1973, the current owners, Don and Sue Roberts, took over and renamed the business Trail Saw & Mower. They also moved it to a new location up the road and expanded their operation with a wider selection of lawn and garden equipment that has become known as one of the best in the area.

Trail Saw & Mower serves a diverse customer base ranging from commercial landscapers to farmers and homeowners. Moreover, the vast majority of their customers return for parts, service, and additional equipment. Why is this? Simply stated — reliability. Don and Sue take pride in offering high-quality equipment at fantastic prices — which is where Gravely comes in to the scope of it all.

"Gravely lawnmowers are consistently one of our best and most popular brands," states Chuck Stull, General Manager. "We have been a Gravely dealer for 35 years! We love them and so do our customers. Our showroom is always stocked with the newest and most popular models."

Currently, their best-selling mower is the Gravely Pro-Turn 100 Series and their most popular attachment is the operator controlled discharge chute. Trail Saw & Mower is unique in that they have an extremely large inventory of parts so customers don't have to wait long periods of time to get the items they need. Even if it's a part they typically don't carry, the relationship Don and Sue have established with their suppliers is strong enough that they can have whatever a customer needs shipped and available within a few days.

The continued success of Trail Saw & Mower comes from a number of different avenues that includes keeping up with new technology and providing employees with up-to-date sales and service training courses. "More than anything else that we have done, the relationships we build with our customers is the number one reason why we have been consistently thriving in this business," explains Chuck. "We have customers that have been coming here for over thirty years. They like us, and they tell their friends about us. Whether it's a new or old patron, word-of-mouth is our best source of advertising."

Gravely fleet pricing has also served as a valuable asset to their success by providing customers with a superior product at an extremely competitive price. Don and Sue know contractors need a reliable product to keep them competitive in the field which is why they are happy to see Gravely remains true to its roots — providing heavy duty commercial mowers of exceptional quality and unsurpassed value.

Their "Tip of the Week" is: As equipment becomes more complex due to environmental regulations, having a good working relationship with a servicing dealer will be a great benefit to any landscape contractor.

Stop by their dealership if you are in the area to see firsthand why they remain so successful.