Orders

Can I place an order for power equipment without creating an account?

• Unfortunately, no, an account is required when placing an order that includes power equipment.

What are my payment options?

• We accept Visa® and MasterCard®, American Express® and Discover® credit cards.

When will I receive my equipment order?

• The fulfilling dealer will contact you within three business days of order confirmation to schedule your pickup.

Cancellations

Can I cancel my power equipment order?

• Orders can be cancelled within 24 hours of order placement.

How do I cancel my power equipment order?

• Please contact the fulfilling dealer that is listed on your order confirmation.

Returns

What is the return policy on power equipment?

• Equipment must be in "like new" condition.
• Equipment much have no more than 3 additional hours from time of equipment receipt.
• Return must take place within 10 days of product delivery or pick up.

How do I return my power equipment order?

• Please contact your fulfilling dealer to initiate the return.

How will I receive a refund on my returned power equipment?

• Return refunds will be credited back to the credit card or debit card used to place the original order.
• Allow 5-7 business day for this transaction to display on your statement.

Warranty

What is the warranty policy for my power equipment?

• Warranty statements can be found here Warranty Info - Gravely or in the power equipment owner's manual.

Orders

Can I place a parts order without creating an account?

• Yes, when placing a parts order, you can check out as a guest instead of creating an account.

What are my payment options?  

• We accept Visa® and MasterCard®, American Express® and Discover® credit cards.

Will I receive an order confirmation when I purchase parts online? 

• Yes, an email confirmation will be sent to the email address associated with your order and/or account.

Is there sales tax on my order? 

• By law, AriensCo must collect sales tax on all orders shipped to addresses within the states of Alabama, Florida, Indiana, Minnesota, Nebraska, New York, North Carolina, Washington, and Wisconsin.

Shipping

How will my parts only order ship?

• Parts orders are shipped via standard ground shipping to customers in the 48 contiguous United States. Expedited shipping methods may also be available.
• Please call our Customer Service Team at 1-877-904-4069 for additional shipping options and rates.

What is the shipping and handling on a part only order? 

• Orders $39.99 or less flat fee of $9.99.
• Orders $40.00 or more receive free shipping.

Can I ship my order via an expedited method?

• Additional shipping methods available include Next Day and Second Day air.
• Actual shipping charges apply.
• For expedited shipping contact Gravely Customer Service Team at 1-877-904-4069 for options and pricing.

Is there an additional charge for oversized orders?

• Orders that are oversized that cannot be shipped via standard ground shipping are shipped via an alternate means and you pay actual freight charges.
• Oversized items are flagged as such and cannot not be ordered through the online site.

How long will it take to receive my order?

• All orders, with in-stock items, can be expected to arrive within 4-7 business days from the ship date.
• Orders placed on Saturdays or Sundays will not be processed until the following business day.
• Items shipped via Smartpost* may add an average of 1-2 days to the ground shipping time.
• Smartpost is a service that major shipping companies utilize to transfer final parcel delivery to the USPS.

Cancellations

Can I cancel my parts only order?

• An order cannot be canceled free of charge if it has already been processed and shipped from the AriensCo Distribution Centers.
• If you do want to cancel your parts order, you will be responsible for the outbound and return shipping charges and any restocking fees.

How can I cancel my parts only order?

• Please call our Customer Service Team at 1-877-904-4069.

Returns

How do I return a part that was purchased online?

• A Return Merchandise Authorization (RMA) from AriensCo Customer Service is required on all returns.

To request an RMA

1. Log into your Ariens Account and select “My orders and wishlist.”
2. Locate the order that contains that part you would like to return. 
3. Select the “return” button and fill out the form.
4.  Customer Service will follow up with you within 2 business days with instructions for the return process.  Returns must be made within 30 days of order receipt.
5. A copy of your RMA must be included with all parts returns. Any return received without a RMA is at your own risk and Gravely assumes no responsibility for the item(s).

The following parts cannot be returned - electrical components, paints, oils, chemicals, belts, tires, gaskets, gasket sets and seals. 

• No returns accepted on parts which have been installed and/or used and removed, or removed from a kit or assembly. All these sales are final.

Is there a return restocking fee?

• Returns are subject to a 15% restocking fee. Shipping and handling charges are not refundable. The customer is responsible for all return shipping charges.
• Returns received for the following reasons will not incur a restocking fee - incorrect determination of part numbers as a result of errors in parts drawings, Gravely agent informtaion, duplication of orders, and certain shipping errors determined by Gravely.

How will I receive my return credit?

• Return refunds will be credited back to the credit or debit card used to place the order.
• If the card is invalid, a credit may be issued by check within 30 days after the part is returned to AriensCo.

When will I receive my return credit?

• Typically, 7-10 business days from the time the returned parts are received by AriensCo.

Please Note

• The returns are determined, in whole, at the discretion of Gravely.
• Damaged shipping boxes which result in damaged parts must immediately be reported to Gravely.
• For additional questions, reply through your original order confirmation email or contact Gravely Customer Service at 877.904.4069.
• This policy reflects only parts sold directly through Gravely.com. Parts sold through authorized Gravely independent dealerships, including drop shipped orders, must be handled through the authorized dealers from which they were ordered.

Warranty

What is the parts warranty policy?

• All Gravely Service (Replacement) Parts and accessories are subject to a 90-day limited consumer warranty.
• If you believe you’ve received a defective part and need to file a warranty claim, please contact Gravely Customer Service at 1-877-904-4069.

How do I sign into my account or create a new account?

1. Select the "Sign In" link located in the top, right-side menu on the Gravely website. You will be prompted to either sign into your existing account or register a new account.
2. Once you sign in or register, you can edit your account information, manage your payment and shipping preferences, and view your order history from the "My Account" page.

How do I edit my account information?

1. Select the "Sign In" link located in the top, right-side menu on the Gravely website.
2. Select the "Profile and Password" tile and change the desired fields.
3. Select "Continue" to save your updates.

What is my account password?

• Your password is created by and unique to you, along with your account username. If you've forgotten your password, use the instructions below to reset it.

How do I reset my password?

1. Select the "Sign In" link located in the top, right-side menu on the Gravely website.
2. Select "Forgot Password" located underneath the password entry box.
3. Enter your email address and select "Submit". You should receive an email shortly to reset your password. If you do not receive an email, please contact our Customer Service Team at 1-877-904-4069. 

I'm having trouble signing into or registering a new account. What can I do?

• Please call our Customer Service Team at 1-877-904-4069.

How do I check the status of my online order?

• If you placed your order through your Gravely account, sign in and select "Order History" within the "My Orders & Wishlist" section.

How can I get a copy of my receipt/invoice?

1. Select the "Sign In" link located in the top, right-side menu on the Gravely website.
2. Under "My Orders", select "Print Invoices".
3. Locate your desired invoice and select "Print"

Will Gravely sell my name and address to other companies?

• We do not sell information to other companies. The information we collect will only be used by AriensCo. To learn more, please review our Privacy Policy.

Hours of Operation

• Monday through Friday: 7:00 A.M. to 4:30 P.M. Central Standard Time (CST)

Customer Service Phone Number

• 877-904-4069

Email

• Send us an email by signing into your account and selecting Contact Us.

Terms and Conditions of Sale

• Visit the AriensCo Terms and Conditions of Sale page to learn more.

Terms of Use

• Visit the AriensCo Terms of Use page to learn more.

TERMS AND CONDITIONS FOR CUSTOMER DIRECT AND E-COMMERCE PARTS ORDERS

This policy reflects only parts sold directly through gravely.com. Parts sold through authorized Ariens/Gravely independent dealerships, including drop shipped orders, must be handled through the authorized dealers from which they were ordered.

CANCELLATION OF ARIENSCO DIRECT CUSTOMER PART ORDERS

Cancellation of an order cannot occur if it has already been picked or shipped from the Gravely Distribution Centers. If a picked and/or shipped order is cancelled, the customer is responsible for the outbound and return shipping charges, in addition to any restocking charge.

HOW TO RETURN AN GRAVELY.COM DIRECT CUSTOMER PARTS ORDER

A Return Merchandise Authorization (RMA) from Gravely Customer Service is required on all returns. To request and initiate an RMA, log into your Gravely.com account, click on 'my orders and wishlist' Find the order containing the part you wish to return and click the button labeld  "Return" and fill out the online form.
A Gravely Customer Service representative will respond via email within 2 business days with instructions for processing your return (hours of operation are Monday thru Friday from 7:00 A.M. to 4:30 P.M. Central Time). A copy of your RMA must be included with all parts returns. Any return received without a RMA is at your own risk and Gravely assumes no responsibility for the item(s).

PLEASE NOTE

• Returns received for the following reasons will not incur a restocking fee – incorrect determination of part numbers as a result of errors in parts drawings, Gravely agent information, duplication of orders, and certain shipping errors determined by Gravely.
• Returns are subject to a restocking fee of 15%. Shipping and handling charges are not refundable. The customer is responsible for all return shipping charges.
• Return of parts must be made within 30 days of the order’s receipt. No returns are accepted after 30 days.
• No returns accepted on electrical components, paints, oils, chemicals, belts, tires, gaskets, gasket sets or seals. All these  sales are final.
• No returns accepted on parts which have been installed and/or used and removed, or removed from a kit or assembly. All these sales are final.

REFUNDS

Return refunds can be only credited back to the credit or debit card on which the order was placed. If the card is later invalid, a credit may be issued by check within 30 days after RECEIPT OF PARTS return to Gravely.

PLEASE NOTE

• The returns are determined, in whole, at the discretion of Gravely.
• Damaged shipping boxes which result in damaged parts must immediately be reported to Gravely.

For additional questions reply through your original order confirmation email or contact Gravely Customer Service at 877.904.4069.

• Visit the AriensCo Privacy Policy page to learn more.