*Equipment purchased through an independent dealership is subject to dealership policy.
*Only applies to product purchased through Gravely.com.
Orders
Can I place an order for power equipment without creating an account?
- Unfortunately, no, an account is required when placing an order that includes power equipment.
What are my payment options?
- We accept Visa® and MasterCard®, American Express® and Discover® credit cards.
When will I receive my equipment order?
- The fulfilling dealer will contact you within three business days of order confirmation to schedule your pickup.
Cancellations
Can I cancel my power equipment order?
- Orders can be cancelled within 24 hours of order placement.
How do I cancel my power equipment order?
- Please contact the fulfilling dealer that is listed on your order confirmation.
Returns
What is the return policy on power equipment?
- Equipment must be in "like new" condition.
- Equipment much have no more than 3 additional hours from time of equipment receipt.
- Return must take place within 10 days of product delivery or pick up.
How do I return my power equipment order?
- Please contact your fulfilling dealer to initiate the return.
How will I receive a refund on my returned power equipment?
- Return refunds will be credited back to the credit card or debit card used to place the original order.
- Allow 5-7 business day for this transaction to display on your statement.
Warranty
What is the warranty policy for my power equipment?
TERMS AND CONDITIONS FOR CUSTOMER DIRECT AND E-COMMERCE PARTS ORDERS
This policy reflects only parts sold directly through gravely.com. Parts sold through authorized Ariens/Gravely independent dealerships, including drop shipped orders, must be handled through the authorized dealers from which they were ordered.
CANCELLATION OF ARIENSCO DIRECT CUSTOMER PART ORDERS
Cancellation of an order cannot occur if it has already been picked or shipped from the Gravely Distribution Centers. If a picked and/or shipped order is cancelled, the customer is responsible for the outbound and return shipping charges, in addition to any restocking charge.
HOW TO RETURN AN GRAVELY.COM DIRECT CUSTOMER PARTS ORDER
A Return Merchandise Authorization (RMA) from Gravely Customer Service is required on all returns. To request and initiate an RMA, log into your Gravely.com account, click on 'my orders and wishlist' Find the order containing the part you wish to return and click the button labeld "Return" and fill out the online form.
A Gravely Customer Service representative will respond via email within 2 business days with instructions for processing your return (hours of operation are Monday thru Friday from 7:00 A.M. to 4:30 P.M. Central Time). A copy of your RMA must be included with all parts returns. Any return received without a RMA is at your own risk and Gravely assumes no responsibility for the item(s).
PLEASE NOTE
- Returns received for the following reasons will not incur a restocking fee – incorrect determination of part numbers as a result of errors in parts drawings, Gravely agent information, duplication of orders, and certain shipping errors determined by Gravely.
- Returns are subject to a restocking fee of 15%. Shipping and handling charges are not refundable. The customer is responsible for all return shipping charges.
- Return of parts must be made within 30 days of the order’s receipt. No returns are accepted after 30 days.
- No returns accepted on electrical components, paints, oils, chemicals, belts, tires, gaskets, gasket sets or seals. All these sales are final.
- No returns accepted on parts which have been installed and/or used and removed, or removed from a kit or assembly. All these sales are final.
REFUNDS
Return refunds can be only credited back to the credit or debit card on which the order was placed. If the card is later invalid, a credit may be issued by check within 30 days after RECEIPT OF PARTS return to Gravely.
PLEASE NOTE
- The returns are determined, in whole, at the discretion of Gravely.
- Damaged shipping boxes which result in damaged parts must immediately be reported to Gravely.
For additional questions reply through your original order confirmation email or contact Gravely Customer Service at 877.904.4069.